Please remember that you will not be paid for this sale. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. I entered the incorrect email when registering, how do I change it? What was the unforeseen circumstance? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. So it seems like the extorbitant fee was for them to reorganising another 2 tickets. ; . I want my money back how do I go about this? Such notice shall be deemed given one business day after the email is sent. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 6.3 Allocation of Risk. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Additional information can be found in our FAQs and on the ticket details pages. 0. Is this your company? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. We will also add sales or value added tax on our fees as applicable. 6.11 Permitted use. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. 2.11 Collecting Payment. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. What is the viagogo complaint handling process? so my next question is how are they going to know if the buyer successfully gains entry. I bought 4 and spent 440 whilst tickets are still on sale for 40 each. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. At no time do We provide the Buyer's payment information to the Seller. 6.9 Change or Suspension of Site. 4.3 Sellers Shall Not Include Promotional Material with Tickets. 6.1 No Warranty. Especially for a more obscure event where they dont have huge turnover of tickets. Viagogo were not able to supply them at the last minute and offered a refund. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.16 Season Cards. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 6.3 Allocation of Risk. Excessive pricing, bad communication & despicable customer service and still no tickets! This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. This is not OK and I would not use Viagogo again. by Ethan More 2 months ago. 13th June 2017 - made a call to the customer service and was told to email 6.8 All Sales are Final. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. 3.1 Accurate Descriptions. Welcome to viagogo's online ticket exchange (the "Site"). I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. Subscribe. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours after the incident to report the issue. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity And their reply was investigations will be done. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Note that Your payment may be withheld if you violate this clause. I would like to have a break down of why this should cost so much and a POC for redress. 2.8 Notification. Click here to get notifications about new complaints of Viagogo. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. viagogo charge for cancelling sale. Event dates, times, venues and subject matter, which are listed on the ticket, may change. the price it is sold for on the primary market). I want to go to the rearranged concert or receive a full refund as the error was Viagogo's. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Takes a few years for people to realise they are dodgy. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. All sales and bids are final. 5.2 Violations, Termination and Suspension. This was a completely missold ticket at a great expense. 2.12 Seller Payment. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The Sellers ticket will be de-activated and a new ticket will be issued and sent to the Buyer in line with the agreement between viagogo and Paris Saint-Germain. 6.6 No Agency. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Welcome to viagogo's online ticket exchange (the "Site"). Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . Editor, Marcus Herbert. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Login . They were selling 3 lots of tickets all showing where you could be seated in the O2. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. I recently sold 2 WWE RAW tickets for the London show through viagogo and I am still waiting for the money to be paid into my PayPal account which should have been completed the beginning of may when the event took place. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". We endeavour to rearrange delivery with the customer or arrange a collection point. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). 2.10 Seller's Confirmation. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. In its FAQ for Can I cancel my sale? I understand that there might be a reasonable transaction cost associated with cancelling a done sale and I am not trying to avoid it. To be a member of this Site, You must agree to accept the terms in this Agreement. 7.5 Miscellaneous. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Note that this is separate from any VAT viagogo is required to charge on its fees. I want to raise this as an official complaint as trying to resolve this previously has simply not worked Rating: File your complaint. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 7.3 Additional Policies. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. I therefore would like 40 refunded to my account please. 1.1 Introduction. We will also add VAT on our fees as applicable. On 12.6.17 I called to say no tickets had arrived, I was informed they were being delivered by ups courier. montgomery school calendar meny a. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This does not prevent us from varying these terms without reference to them. I'm Travelling - where and when will I receive my tickets? Editor, Marcus Herbert. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. 23rd May 2017 - tickets are available to download 2.9 Notification. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. We do not control the information provided by other users which is made available through the Site. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. When I first saw the tickets on your site the price given for these were30 so 60 for two. 7.2 Copyright. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. I've sold WC tickets more than a month ago and Viagogo doesn't pay me. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Try arrived at 12.37 pm through proof of postage. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. This charge is in addition to the amount originally paid for the tickets. 2.10 Collecting Payment. 7.2 Copyright. I haven't received an email confirming my order. This has had a financial cost due to interest of 360 held for 8 months, pre-paid specialist transport and staffing of which I cannot recieved a refund as less than 48hrs notice. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Order number: 9164448 What are the viagogo Terms and Conditions? Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 13th June 2017 - email received to say I was being refunded https://www.youtube.com/watch?v=mGXViB2y2ys. it says. To be a member of this Site, You must agree to accept the terms in this Agreement. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. viagogo charge for cancelling sale. 3.2 Other Information. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. To post a ticket for sale on viagogo You must first register with the Site. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. To post a ticket for sale on viagogo You must first register with the Site. 2.14 Ticket Information. hempcrete australia cost viagogo charge for cancelling sale. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable solicitors' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. 0 . You also warrant that you own the tickets and are authorized to transfer or resell the tickets. You will need a username and password to access the Site and use the Services. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. carel chaussures paris; have aston villa won the champions league; where does the electron flow that we measure with dcpip 4.2 Stolen Property. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. I confirmed the sale and wanted to ship the tickets over. At no time do We provide the Buyer's payment information to the Seller. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Comments: 0. 2.1 Requirements. I'm Travelling - where and when will I receive my tickets? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. VIAGOGO scams their customers, DO NOT USE IT. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. This is unacceptable practice and I will pursue this constantly until resolved. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. The original face. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You also agree not to separately contact the Buyer at any time for any reason. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). If you cannot use the tickets you purchased and there is still time before the event date, we advise you to re-list them by clicking on the "Sell" link on the event that you have tickets for. we are looking into it, had to call back again to be told still looking into it ! What is the viagogo complaint handling process? We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. As you could not provide the tickets for your sale 9799872, we have had to cancel this. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; viagogo charge for cancelling sale. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated 6.5 Tax Indemnity. 1.3 viagogo Guarantee. On Tuesday (June 13th), I ordered 2 tickets to see Steely Dan perform at the O2 centre in October ([protected]) and managed to grab decent enough seats for as much as 483.79. 9 Jun 2022 . You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . 2.13 Seller Payment. 16/06/2022 . Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 5.1 Investigations. Ticket listings are a representation of actual seat location. 2.5 Tax on Seller Proceeds. The tickets were listed and sold for $267 in total. 2.9 a) Exception to Sellers Obligation to Confirm. This does not prevent us from varying these terms without reference to them. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Why is the price printed on the ticket different to what I paid? https://www.businessinsider.com.au/the-incredible-story-of-h. 2.5 VAT on Seller Proceeds. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair I have contacted Customer Support as your website states 100% guaranteed tickets! navionics hotmaps platinum east lake list; luigi's mansion 3 electrical socket locations. Can I pick up my tickets instead of having them shipped? I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. We are not involved in the actual transactions between Buyers and Sellers. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? We may also first deduct any amount you owe us from any amount we owe you. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Copyright 2017 viagogo. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 6.2 Waiver of Consequential Damages; Liability Limit. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. 2.10 Collecting Payment. Submit a complaint and get your issue resolved. 21st February 2017 - email to say event had changed starting time Should I actually pay for this? 7.1 Ownership of Intellectual Property. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. 3.4 Indemnity. Why can't I see my order or sale in my account? Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. most common verbs in french; affordable housing lotteries in massachusetts; tendai chatara height; minnie mouse telephone target PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! 7.5 Miscellaneous. 6.11 Permitted use. How Is Technology Changing How We Treat avarey947? You will need a username and password to access the Site and use the Services. On my account it says that customer support is no longer possible as I have been refunded (see photo attached) 3.2 Other Information. The OP never checked properly on either of their accounts if the listings were cancelled. I want a refund off $1393.43 you have taken my money! Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. If you can't find your event, you can tell us about it here and we'll add it to our website 1.4 Modification. If this is also unsuccessful We will not offer a refund. Note that Your payment may be withheld if you violate this clause. Search for the event that you would like to sell tickets for. 2.4 Listing. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. Please wait for me to edit this post before posting please false representation/ unethical behaviour. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information.