on If the engineer is already working on the fault, then you won't be able to change the appointment. Well let you know if this happens. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. Was the First Engineer who the complaint was about actually a Qube Engineer? Answered View answer in the context of this discussion Report post I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. The ISP said it can take up to 72 hours. Please enter at least 3 characters to search. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Replying to . So, here's where it all started working as a Phone Engineer. In 1987 I began a career as a British Telecom Engineer. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. . BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. @katenoblett. It does not store any personal data. Read about our approach to external linking. Well send you a text with your engineers name and mobile number. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. What are the time slots for Openreach engineer appointments? Do openreach/ BT engineers work 24/7 ? Theres no charge for most engineer visits. BT. - Providing data governance through all operational teams in order to maintain and improve data quality. The installation takes around three hours and the Openreach engineer will need access to your property. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. The cookies is used to store the user consent for the cookies in the category "Necessary". Micky37 The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. CER / Field Insights - North England. If the work is not complex, theyll carry out all the external work required. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 30-03-2021 This cookie is set by GDPR Cookie Consent plugin. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. @bt_uk. What tips or advice would you give to others applying to BT? Account and billing. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Register (or login) on our website and you will not see this ad. Thousands of members of Communication Workers Union will take action for 24 hours. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. Super helpful and knowledgeableman. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. These cookies track visitors across websites and collect information to provide customized ads. the home, For This field is for validation purposes and should be left unchanged. They will discuss this with you before starting any work. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. However, you may visit "Cookie Settings" to provide a controlled consent. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? I have sent a pm with my information and description of the situation. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. 26/04/2017. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Within 10 working days, Openreach will have completed their survey. BT Openreach apprentice engineer Thomas (Tom) Dickenson. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. So we have a line that works upstairs but he has broken the one we want downstairs. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. Try their website here. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. The fault is due to damage caused by someone at the customer's premises. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Starting salary is poor, but you'll reach the higher rate after 3 years. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. And once you've got some experience under your belt, there should be opportunities for overtime. Openreach aims to connect 20. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . 10 reasons to work for BT Openreach. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. They showed their strength but on Monday they will show their generosity. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Ask questions and share tips with other people 24 hours a day. Training is rushed, clothing is poor and supervisory support is weak. Ring sky told an engineer will come out in the next 48 hrs. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Overtime is usually available so the minimum . Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Can Nigeria's election result be overturned? You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Thank You). BT. A specific time cannot be given and access must be available for the entire slot. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . We don't ask for any formal qualifications. Working from home no service passing the buck. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. [ link to this post] I have a line fault that needs to be fixed. They will try and get you . It could be Sky's Openreach account number, for the details that ISPs have given them. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. But it changed its tune when the Observer got involved. 01-04-2021 You also have the option to opt-out of these cookies. First, Openreach will send an engineer to assess how much work is needed. BT argued that you still received a partial service. BT has an active volunteering programme and has been working with Jobcentre Plus since 2011 to provide these opportunities throughout the United Kingdom. The live chat person wasn't at all helpful and actually closed the chat without resolution. Asked 22 May 2022 The phone stopped working, and our broadband was down for about three hours but then came. Darlington, United Kingdom. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? If the work is complex, Openreach will take longer to do all the external work. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. 8.40 for each calendar day that the service is not repaired. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Theyll need to get in touch with you, so please give us your mobile number for us to share. @bt_uk. Damage caused during a break in to your premises. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. The re-branding exercise actually started, in a very low-key way, a few short . Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. If you arent available, someone over 18 will need to be around. To change your appointment: You can also easily change engineer appointments using the BT Business app. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. The engineer first needs to turn on the cable that runs from the street cabinet to your property. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. Damage to equipment within your premises caused by lightning or power surges. How to report a BT line fault or broadband fault. 30-03-2021 My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Read about our approach to external linking. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Then just follow our step-by-step guide to install your broadband yourself. 10. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. If this happens we'll text you, call you, or send you an email to arrange another appointment. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Engineers from Openreach managed to cut our telephone line while they were working on our road. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. 15h06. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. This website uses cookies to improve your experience while you navigate through the website. If you cant change your appointment, chat online or call us and we'll do it for you. It was reported a yesterday (I think). It can sometimes be a few weeks before theyll contact you to arrange when they can complete the work at your premises. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . He has sturdy life goals and knows where he wants to go. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. Garry After a . The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Contact from abroad. We publish our charges in our terms and conditions charges schedule. . They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. We have a range of ways to get in touch for new and existing customers. BT won't send no one out because @SkyHelpTeam are my provider. 13h06, I just wanted to provide to the mods and@NeilO. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. The fault isnt due to fair wear and tear. Myself and my team cover the whole of the UK. Not really a good service from BT. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. What's the least amount of exercise we can get away with? The cookie is used to store the user consent for the cookies in the category "Analytics". We need our broadband but have been told that it could take days to fix. 2. These cookies will be stored in your browser only with your consent. This is how life was back then. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. I also get time for classroom learning which hopefully . I interviewed at Openreach (London, England) in Sep 2020. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Anna Tims is away. Openreach will then be in touch to arrange when they can complete the work at your premises. It was reported a yesterday (I think). ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. ", http://www.speedtest.net/my-result/3167201384. I think Openreach work 7 days a week, and on bank holidays. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . 1. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . on sector, For global Necessary cookies are absolutely essential for the website to function properly. We had to say we were from Openreach, working on behalf of their Service Provider . Very rarely. Civil's don't have to give the hrs travel time as you have to start at a yard. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Ask questions and share tips with other people 24 hours a day. 30-03-2021 The ISP said it can take up to 72 hours. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. The difference between the engineers was night and day. Suggest you contact openreach as this is BT Retail /Consumer forum. Do I have to pay for this visit? However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! Our broadband then stopped working completely. Now there is light at the end of the tunnel! Members of the Communication Workers Union (CWU), including call centre. Normal for Openreach is 5 days a week 7.12hours a day. 12h52. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. If the work is not complex, they'll carry out all the external work required. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself.