Ntta is saying I owe nearly $1000 when I have a tolltag & they have been drafting $40 out my account weekly since last year of March, they are Scam artists . ZipCash is just one of two ways to pay for NTTA toll road use. I want my credit report clear, and this company held responsible for scamming people. Select a road, tunnel or bridge in Texas to calculate tolls for that road. Start your day off right, with a Dayspring Coffee "They sent the invoice to my old address in Argyle," he says. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Media Relations -@email How It Works Follow These Steps Step 1 Select Travel Date & Time Step 2 Select Parking Location & Prepay Step 3 Enter the airport using a lane marked TollTag or QR Code, depending on the method selected on your booking reservation Step 4 Park your car in the location indicated on your booking reservation - Terminal or Express North Step 5 Traffic on the freeway was semi lite, following an 18 wheeler and realizing my situation, I told myself it could not be that bad, wrong! The problem with this is that my truck is located in Houston and has never been to Dallas. Type text, add images, blackout confidential details, add comments, highlights and more. NTTA has been sending me zipcash invoices for tolls that are accrued in Dallas. NTTA Payment Locations. Drivers can avoid higher ZipCash toll rates and potential late fees by getting a TollTag. Often you have the option of appearing either in person or over the telephone. Meaning I NTTA took out $10 from my account for usage on a car I do not own. Contact NTTA and work out some sort of agreement and then contact the court. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. %PDF-1.5 % For some card companies, filing a dispute can be as simple as making a phone call to customer service or even logging onto your online account, clicking on the charge in question, then clicking a button that says "Dispute This Charge" - or something similar. P.O. X Sep 22 2021. A decade ago, the No. 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. ZipCash customers receive bills monthly and have 25 days to pay the invoice. The criminal offense is only a class c misdemeanor. Privacy Policy. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. See the project details, companies on the projects, and payment events on Levelset To dispute a charge online, click on the "Activity & Statement" page and select the transaction you want to dispute. Order/Transaction ID. The NTTA says it's an issue with the Tx Tag department. You requested a refund, but it took longer than expected. The signs that show the charges come too late. and our Go to the Dispute Center for details on the dispute process. By using our site, you agree to our. Issues may also be reported by mail to: hkoH|ZZ%jFjU6+!>{!$iIImeav9F(1pDrM$RJe1a-1+KGXJpXFXN+1Y.#V$p%n49C q)bf#* H*Ap,)1sD (%P``QD(`J f (0w!Q,?pReE\W(WS}_.g]TeG7Wl_giVfrryqOIZ"g{p`%(]I f}H )KQUN/iht{U?eaIIEwlZ]CV7lv]Dtf{tDG=s8[gQ,|\W]6KJ*2l >t35X_|CF0FnPOk,W&K!a2e>eu|n& .BE)Wxu\Qep,tjh.n>Vu4}mG2KCV+Rz5UOK LW`XO`[4{NXO>|/Y5J? *^$!OK{?N+Am1p(. 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. However, they were sued in federal court over the issue and have now fallen into line with the spirit of the law that allows for these types of administrative fees. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) Many individuals choose to pay toll fees via cashless tolling, using a TollTag that is registered to a specific vehicle. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. We work hard for our money so NTTA can take it away. Do attach relevant documentation(s). Mail the dispute form with your letter to: TransUnion LLC. We may send additional relevant information and comments while we research your concern. I asked why would they do that? Now because NTTA took my car off my account of their own accord I am being charged by Kansas a total of $46. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. You also answered the main question when you said you have never been in trouble before and have no idea what to do. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Send it within 30-days of the date on Certified Notice of Toll Evasion. Before you call, have all the information ready - move date, original charges, etc. What are the side effects of Thiazolidnedions. If you would like to dispute your toll due to the vehicle (or license plates) being sold, leased, rented or stolen at the time of the violation please fill out and return this form. By email: @email Include your email address to get a message when this question is answered. Effortlessly add and highlight text, insert pictures, checkmarks, and icons, drop new fillable areas, and rearrange or delete pages from your document. I want information on how to check for outrageous toll charges in advance of a trip. Memorial Day - May 27 & 29 There was an error with his temp tag and he should not have been charged on this vehicle. What are the Goth Kids called South Park? You can get in touch with an ombudsman by phone at 469.801.3662 or NTTAOmbudsman@ntta.org. Please call or write us at any time for an update. Texas state senators are. If you still are not satisfied with the results of the administrative review, you can appeal with the municipal court. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. Yg$e@iQ*L j7$)f`d?H(6L? Which is the best romantic novel by an Indian author? Our goal is to get you answers and, if possible, solutions and a resolution. I'm very frustrated and confused about why NTTA is bullying and harrasing me for charges that are not mine. We have learned that the title was not changed until October of this year. How to Dispute Billing Errors To take advantage of the law's consumer protections Write to the issuer. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! I called again 1/8/2022 and spoke with Stephanie, she noticed that yes, in fact the vehicle is no longer under my name. I asked that when the check was received to credit it to my new account. To discuss your NTTA failure to pay tollway ticket with our experienced NTTA ticket lawyers, call 214-321-4105, http://planotrafficticketlawyer.com/wp-content/uploads/2017/06/NTTA-Ticket-Attorney-In-Plano.mp4, Get A Lawyer To Defend A Ticket From The NTTA, Hire A Lawyer To Defend A Ticket From The NTTA, Lawyers That Defend Failure To Pay Tollway Tickets, How to Protect Your Record From Speeding Tickets in Plano. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! Sounds simple but you know it is not that easy. This will put people out of business. Regarding Labor Day 2022 trip. dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Legal Action. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. Has anyone had similar experiences? Reimburse the discount of $4.84 as promised. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Open in new tab Call NTTA Customer Service 972-818-NTTA. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . And now I have a $40 balance. Share your form with others. Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Fact #4 - My current vehicle which I own has a Louisiana license plate. Select the transaction in question and follow the steps to complete your request. Download the appropriate form. We use cookies to make wikiHow great. This crazy the billing period stated was between 12/25/2022 to Can you believe this. How do I dispute a NTTA charge? RT @HCTRA: Today's the day! Desired outcome: What do you all think. 1. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. This happened twice that the person I was talking to said they resolved by bill problem, only to be sent notice of non payment 30 days later with $80 fees attached to a $66.50 bill. As stated earlier the legislature has given the NTTA a lot of power when it comes to collection methods for unpaid tolls. 6. I am responsible for another persons debt. Title Jumping is a crime. Due to traffic, I couldn't get over to avoid the toll road. The state law allows, but does not require, agencies to let veterans ride for free on its toll lanes. The savings for that bill would have been $4.84. The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. Where can I pay my NTTA toll? I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. If you have a sticker or other pass, you may receive a violation if the sticker wasn't detected by the tolling location for some reason. Reimburse me for the Kansas charges. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. Desired outcome: We need prior warning before being charged what amounts to extortion for driving a few miles. They should have to prove they have contacted the people they "claim" and cannot prove they have reached out to. Every time that vehicle passes through a toll, the owner's account is debited. % of people told us that this article helped them. For your convenience, we offer online customeraccount management24 hours a day. Keeping in Contact A North Texas woman says she's being falsely charged for driving on toll roads she's never driven on. Medial Marijuana Recommendations. : Kansas Turnpike Authority requires to fill-up Violation Contest Form. Once you've had a chance to read through the information there, click "Start a new dispute" to view your credit report and select an entry to dispute. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Alternatively, the address to dispute a charge by mail is: P.O. However, they charged me $49 and made a claim against my flawless credit report. Fact #5 - D&M Leasing company is not located at my address in Louisiana. Access your NTTA Collections account Login Edit Toll dispute. Ive never dealt with this before and Im not sure what my options are if any. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. A TollTag customer will receive an invoice for tolls at the higher ZipCash rate if: Save my name, email, and website in this browser for the next time I comment. Often this deadline is calculated from the post mark on the notice. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. I went from Kansas to Texas and back from Texas to Kansas twice in 2021. Doesn't make it less of a scam but might give some insight as to why. NTTA is dedicated to the highest standards of integrity and transparency. It was fixed within a couple of days of submitting the dispute. NTTA's Ethics Officer This article is intended to help those that are dealing the NTTA violations and/or citations. How much does it cost? They are all volunteers. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. Accessing your toll receipts is simple. How to dispute NTTA charges? Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. There is an option to upload documents. For both names listed on the original bills. Not long after they charge me $600 - when I went to investigate I see the error. In Collin County, this is normally in Precinct 3-1, and 3-2 in Plano or in Precinct 4 in Frisco, Texas. The NTTA says it does not waive charges for veterans with disabled plates because it does not . Set up a new TollTag Account, pay a ZipCash bill, manage your existing TollTag account or other services. For example, the San Joaquin Hills Transportation Corridor Agency requires your request for an administrative hearing be accompanied by a deposit of either $250 or the amount of the toll evasion penalties assessed, whichever is less. Your notice should include an address or other methods to register your dispute with the proper authority. By phone: (800) 916-8800. How to contact the NTTA Ombudsman. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. The letter states that its a third notice of non-payment however like I said I have not actually received any of the notices. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. infinitum: subject unknown ending; cary high school football coach; club head speed chart NTTA gets to collect on all the ridiculous late, admin, and whatever else fees, and TXDOT gets the money from all the citations that are wrongfully issued. Contact the agency that assessed your violation to find out the methods available to dispute the violation. 02. That photo is transmitted to the state Department of Motor Vehicles, which provides the name and address of the registered owner of the car. . According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. A fair and reasonable fee. I paid it in full for $90.93. The driver of that car ran up toll bills of nearly $700. Desired outcome: If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. Open Records Requests -@email This complaint was posted by a verified customer. After you submit your request, we'll send a confirmation with your case ID and you'll receive follow-up communications with the outcome and any effect it might have on your account. Fourth request You usually can remedy this situation by checking and updating the status of your payment account. After living here from almost three years, I've started to figured out that the NTTA (North Texas Toll Authority) is pretty unethical in their billing practices. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. And knowing a bit more about how credit cards work can help you see where your charges are coming from and possibly even help you identify mistakes you can dispute. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. I never received a letter, nor was it ever charged to the card I have on file linked to my toll tag. Fill in and submit and we will get back to you. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. . I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. New comments cannot be posted and votes cannot be cast. You don't know the difference between chargebacks and refunds. Charge a decent rate. Desired outcome: Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. Resolving chargebacks takes time and patience, but by sticking with it, being responsive and providing full and proper documentation, you can avoid financial loss to your business.